What to do if you have trouble ordering from PayPal

Though PayPal is a very reliable and well-run service, problems do crop up from time to time. If you repeatedly get a message referring to "Error 5003" when you click on "Add to Cart" buttons, PayPal suggests the following procedures to clear your web browser's cache and cookies (Temporary Internet Files).

Clearing Cache and Cookies for Internet Explorer Under Windows

1. Click on the "Start" button.
2. Select "Settings" and click on "Control Panel".
3. Double-click on the Internet (or Internet Options) and select the "General" tab.
4. Click on the "Settings" button in the Temporary Internet Files section and choose "View Files".
5. Click on "Edit" and select "Select All".
6. Press the "Delete" key on your keyboard. If prompted to verify that you want to delete your cookies, click on "Yes".

Clearing Cache and Cookies for Internet Explorer on a Macintosh

1. Click on "Edit" at the top of your screen.
2. Choose "Preferences".
3. Under Web Browser Preferences click on "Advanced".
4. Click on the "Empty Now" button on the right.
5. Under Receiving Files Preferences click on "Cookies".
6. Click on the "Delete" button to the right.
7. Click "OK".

Clearing Cache and Cookies for America Online Under Windows

1. Open the AOL account.
2. Click on the "Settings" button on the toolbar. ("My AOL" for older versions).
3. Select "Preferences".
4. Select the "Internet Properties (WWW)" link on the left-hand side. (Older versions will show a "WWW" box).
5. In the middle of the Internet Options box is a section called "Temporary Internet Files".
6. Click "Delete Files". Place a check mark in the "Delete All Offline Content Box".
7. Click OK.

Clearing Cache and Cookies for AOL on a Macintosh

1. Click "My AOL" at the top of your browser.
2. Select "Preferences".
3. Click the "WWW" icon on the left hand side.
4. On the right hand side, click "Empty Cache Now".
5. Click the "Advanced Settings" button on the right. This will bring up a new window for Advanced Settings.
6. To the left under "Receiving" click "Cookies".
7. Highlight all cookies and press "Delete" on your keyboard.

Clearing Cache and Cookies for Netscape Navigator Under Windows or on a Macintosh

1. Open Netscape and select the "Edit" pull-down menu.
2. Select "Preferences".
3. Click on "Advanced" on the left hand side of the screen and then "Cache". You will see an option to clear your disk and memory cache. It is best to clear both types of cache.
4. You may also need to locate the folder on your hard drive named "Cookies" or "Magic Cookies" and delete the cookies that are stored here.

Other Things You Can Do

If the above procedures do not work, please place your order by...

• E-mail to ECLoverde@aol.com
• Regular mail to Emmett Loverde, emmettloverde.com, 1310 Wellesley Avenue, Los Angeles, California 90025
• Telephone to 310-207-4475

Credit card information cannot be taken over the phone at this time. However, if you call or e-mail Mr. Loverde he can e-mail you a no-obligation "bill" from PayPal which will enable you to pay via e-mail. Alternatively, you may send in a check or money order via regular mail (please make payable to Emmett Loverde).

Essential Details

• CLICK HERE to browse Frequently-Asked Questions about Mr. Loverde's privacy policy, credit card acceptance procedures, site safety, guarantee of satisfaction, and other issues.